PIN code
When you call the Yandex.Direct customer service department, you will be asked to provide the campaign number and a one-time PIN. It is valid for 15 minutes and is required for each new call. This is necessary for data security: only you can grant access to your campaigns to a specialist and only for the duration of the call.
To create a PIN, in the upper-right corner of the page, click on the username and select Get PIN.
Have questions?
Alert
Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening ya.ru in another browser tab. Our team can access your data only when processing your request.
Scan the QR code or tap it to follow the link.
If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.